Helpdesk Chk
Tickets, a support portal and help articles, with AI first
Helpdesk Chk turns Chatbot Chk into a help desk: your customers open tickets in a portal with your brand, talk first with an AI assistant that tries to solve the request, and find answers in your help articles. A free add-on.
It needs Chatbot Chk 1.36.0 or later. Install it from Plugins > Add Plugin > Upload Plugin. Get Chatbot Chk
What it does
A portal with your brand
Customers sign in with a code sent to their email, open tickets with files, copy teammates and follow every reply. Full screen or inside your theme.
AI before the ticket
An assistant talks with the customer first, with your content and help articles. If it solves the request, no ticket; if not, that conversation becomes the ticket.
Help articles
Write them in the block editor, public or only for your customers. The chat and the portal suggest them while the customer writes.
Tickets for your team
Ticket numbers, five statuses, priorities and categories in Support, branded emails at every step and automatic close.
The chat, the portal or both
Keep the chat on your pages and turn chats handed to a person into tickets, or use only the portal.
More with Pro
Ticket reports, wait alerts by priority, AI that sorts and summarizes new tickets, an assistant that learns from solved tickets, and your whole team. It follows your Chatbot Chk plan.
Free, with Chatbot Chk
Download the zip and upload it to the WordPress where Chatbot Chk runs. It uses the same license: no new account.